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It's 3 am and the phone rings. No, you are not the President, but you do have your own business and there is a problem. Maybe there's a hurricane and Long Island as a whole is shutting down or maybe there's been an accident and it's just your facility.
Do you know how you will keep your customers serviced and your business alive, if the event is hours, days, or even weeks in duration? Even a longtime customer will shift loyalties if there is a disruption of your service.
What do you do first? Do you know who to call? Do you have a contingency plan for you staff? Your facility? Your technology? Do you have an alternate communication strategy? Is your data backed up off site?
Many small and medium size business owners think of business continuity and disaster recovery as an unneeded expense… they simply wait until the hurricane is over or that insurance will pay for everything. This is dangerous thinking because, first of all, an area wide event like a hurricane is an unusual event, More common are power outages, fires, or water issues that are affecting you and NOT your customers.
- "Over 60% of companies that suffer from a direct event (fire, explosion, windstorm) and use their business interruption insurance never recover“ (Insurance Information Institute)."
A documented, tested plan will prepare you and your employees for these events and mitigate the risk of financial loss. A good plan will
- Increase employee safety
- Maintain good customer service and relationships
- Maintain revenue flow
- Potentially reduce insurance premiums
- Increase sales
Increase sales? Reliability is key when you are a part of another company's supply chain. A documented, tested plan is considered table stakes when working with most companies, especially for governmental agencies and defense industry companies.
A good plan will identify the areas of your business that are critical and will read like a cookbook. It will include alternate ways to connect to your company's technology and facility and ensure good communication between you and your employees. Every employee will know what he or she should do and where he or she should go in case an event occurs during the middle of the day, evening or on the weekend.
We ask again… are you ready?
SL Com, Inc can help you protect you business and minimize the risk and losses of a disaster event. With over 100 combined years of telecommunication and business risk management experience we can help you devise your own plan, train employees to manage it going forward, and identify alternate facilities.
Our initial meeting is at no cost and no obligation on your part. Call today…your phone may not be working tomorrow
